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 | AmeriHost InnWe're Expecting You |
Overview
Our Businesses
Wyndham Hotel Group franchises hotels and provides property management services. We are:
Wyndham Hotel Group franchises hotels and provides property management services. We are:
- The World's largest lodging franchisor, as measured by the number of franchised hotels.
- A franchisor of 10 lodging brands that include economy, middle scale and upscale accomodations.
- A lodging business with nearly 6,500 franchised hotels. This represents over 535,000 rooms on six continents – including 10% of the U.S. hotel room inventory.
- The marketer of the TripRewards® loyalty program, the lodging industry's largest loyalty program as measured by the number of participating hotels
Products & Services
Traveling can be stressful, but with AmeriHost Inn®
hotels, you can count on receiving a rewarding home-away-from-home
getaway, every time you choose to stay with us. AmeriHost is proud to
offer a cozy, small town hotel while still providing our customers with
all of the comforts they expect from a larger hotel at a great value.
You can rely on AmeriHost Inn hotels for quality amenities and friendly
service at each and every property. AmeriHost knows that while you are
on the road you want to be as relaxed as possible; therefore our hotels
feature a:- Large indoor pool and whirlpool at most locations
- Delicious, complimentary continental breakfast
- Alarm clock radio
- VIP upgraded amenities in suites –
- In-room coffee service
- Microwave
- Mini-fridge
- Hairdryer
- Iron and ironing board
- Ability to earn valuable TripRewards points, air miles or rail points
Through our Commitment Plus® program, we promise that you will be completely satisfied with all of our AmeriHost Inn® and AmeriHost Inn & Suites® hotels, or we will refund you up to 100% of one night's room rate.
AmeriHost Inn – we're expecting you. ®
Commitment Plus
Through our Commitment Plus® program, we strive to enhance your overall experience by providing consistent quality and first-rate service at all AmeriHost Inn® and AmeriHost Inn & Suites® hotels. The Commitment Plus guest satisfaction guarantee is simple: We pledge friendly, consistent quality and service, hotel after hotel, guest after guest. Should you find anything unsatisfactory during your stay, simply inform the front desk so that they may address the situation. Rest assured that any oversight will be corrected to your satisfaction, or we will refund you up to 100% of one night's room rate.
AmeriHost Inn associates are happy to correct any oversights that may effect your satisfaction. Just ask! We're committed to providing 100% guest satisfaction.
Training & Support
TrainingAs you know, the people on your team are critical to your success. Our dedicated Training team provides a comprehensive suite of learning opportunities designed to help you run your business.
General Manager Orientation
Our GM orientation (Strategic Training for Exceptional Performance – S.T.E.P.) is a five day program which focuses on the brand tools and resources designed to optimize your business’ performance.
Owner Orientation
For our owners, we offer a three day program designed to familiarize you with the support and services offered by your brand as well as the entire Wyndham Hotel Group.
Regional Training Workshops
Throughout the year, we offer innovative training workshops at regional sites near you. Designed to improve your property’s performance, these workshops may focus on hotel operations, customer service, brand programs, sales and marketing.
Online Training Offerings
Through your brand portal, we bring the training to you. We offer a wide variety of workshops that include self-paced, live and video-based programs.
Property Management System Training
Your property management system is an important part of your business and we can provide you with the training to get the most of out of it. Whether it’s a live workshop hosted on-site or a series of e-learning workshops, we help your team better understand how to effectively utilize your property management system.
Operations Support
Once your property officially opens, your on-going support team will consist of your Director of Business Development and Franchise Services Manager. Your Director of Business Development will periodically visit your site to discuss and help you implement brand strategies. Your Franchise Services Manager will be available to assist you from our corporate office with any immediate questions or concerns you may have.
Technical Support Services The Technical Support Services (TSS) department provides technical support via the online self help knowledgebase, E-Media instructional modules available both on MyPortal and the knowledgebase, and over the phone when the solution is not available in the knowledgebase.
Their services and key responsibilities are:
- First line support for all franchisees experiencing technical difficulties.
- Ownership of a customer’s technical issue or request by embracing the entire “life cycle” of a request from initial contact through problem resolution.
- Education of customers and prevention of problems through trend analysis and reporting.
- Support of all technology products and services offered by Wyndham Hotel Group including PM System, MyPortal, Email, RFP, TripRewards, MyLearning, etc
Why AmeriHost Inn?
Our Industry
The $124 billion domestic lodging industry is a fast growing part of the hospitality industry. Generally divided into four segments, the domestic lodging industry includes luxury, upscale, middle scale and economy accomodations.
In 2004, the U.S. lodging industry boasted approximately 47,600 properties, representing more than 4.4 million guest rooms. 3 million of these rooms were in franchised hotels and 1.4 million were in independent hotels.
According to PricewaterhouseCoopers' forecast, the U.S. lodging industry is expected to gross $25.6 billion in pretax profits in 2006 and $30.3 billion in 2007.
The $124 billion domestic lodging industry is a fast growing part of the hospitality industry. Generally divided into four segments, the domestic lodging industry includes luxury, upscale, middle scale and economy accomodations.
In 2004, the U.S. lodging industry boasted approximately 47,600 properties, representing more than 4.4 million guest rooms. 3 million of these rooms were in franchised hotels and 1.4 million were in independent hotels.
According to PricewaterhouseCoopers' forecast, the U.S. lodging industry is expected to gross $25.6 billion in pretax profits in 2006 and $30.3 billion in 2007.
