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 | Tuffy Auto Service CentersNow that's a Tuffy! |
Business Type
FranchiseNumber of Units
266In Business Since
1970* For Current Info See:
Franchise Disclosure Document
Overview
When you join the Tuffy program, you become a Tuffy franchisee - an
independent businessman with access to the expertise of a firmly
established chain. You have the freedom to run your own business while
sharing the resources of a proven franchise. With over 30 years
experience, we have a network of successful franchisees and we pass
along that cumulative knowledge and expertise to you. Nonetheless, it's
up to you to turn the power of our name and our system of doing
business into a successful operation.
Products & Services
Philosophy and Values – Since 1970, Tuffy has been committed to:- Treating our customers and employees with honesty, respect, and professionalism
- Providing quality parts and service at an exceptional value
- Recognizing that satisfied customers are the foundation of our business
At Tuffy, we realize that our future success is determined by how well we exceed our customer’s expectations today.
Training & Support
In most instances, Tuffy identifies markets in which to locate new
Tuffy Auto Service Centers and then negotiates leases for specific
locations within those markets. Tuffy signs corporately on those
leases, oversees the corlstruction of the building to our plans and
specifications, and then we sublease the location to an approved
franchisee. More often than not, this process enables a Tuffy
franchisee to occupy a better location than if they were trying to
negotiate their own lease. In some instances, Tuffy will assist a
qualified franchisee in purchasing their own real estate and building.
When the building and site are complete, we help you set up the
physical operation, laying out the facility from an equipment and
inventory standpoint.
During your initial training at the Tuffy Technical Center in Toledo, Ohio, you will learn how to operate a Tuffy Auto Service Center. Your training will include both classroom and actual "hands-on" instruction. Topics include shop administration, employee recruitment, vehicle inspection and diagnosis procedures, sales techniques, inventory control, financial management, and most importantly the fine points of maintaining good customer relations.
As automotive technology advances and vehicle repairs become more complex, we assist you in staying up to date with the changes.
As a Tuffy Franchisee you will have available a number of important communication resources. Tuffy Representatives are available for advice via regularly scheduled in-shop meetings and via telephone. A convenient toll free technical hotline is also available for day-to-day problem solving. Also available are in-shop and market-wide training sessions, timely product information bulletins, a quarterly newsletter, an Annual Manager Meeting, and an Annual Dealer Convention.
During your initial training at the Tuffy Technical Center in Toledo, Ohio, you will learn how to operate a Tuffy Auto Service Center. Your training will include both classroom and actual "hands-on" instruction. Topics include shop administration, employee recruitment, vehicle inspection and diagnosis procedures, sales techniques, inventory control, financial management, and most importantly the fine points of maintaining good customer relations.
As automotive technology advances and vehicle repairs become more complex, we assist you in staying up to date with the changes.
As a Tuffy Franchisee you will have available a number of important communication resources. Tuffy Representatives are available for advice via regularly scheduled in-shop meetings and via telephone. A convenient toll free technical hotline is also available for day-to-day problem solving. Also available are in-shop and market-wide training sessions, timely product information bulletins, a quarterly newsletter, an Annual Manager Meeting, and an Annual Dealer Convention.
Why Tuffy Auto Service Centers?
Today's consumers shop for more than price; they want service
and quality too. Tuffy delivers all three. Thanks to our mass buying
power, we can offer quality parts produced by nationally known
manufacturers at prices most of our competitors can't match. And all
Tuffy parts meet original equipment specifications. The Tuffy Technical Center is the state of the art training center used for initial and ongoing training of Tuffy personnel. These programs reflect our commitment to stay abreast of new technology in the ever changing automotive aftermarket. "We Do It Right", is more than a slogan at Tuffy. It is our philosophy to provide our customers the best value possible. That means quality work performed in a professional and timely manner.
At Tuffy, we continually analyze and test new products and services designed to meet the needs of a changing marketplace. Only the best of these are added to the Tuffy lineup.
The Tuffy franchise system is based upon the continued success of our franchise owners. At Tuffy, your success is our success, and we'll always do our best to help your business flourish.
Demand for quality products and services will always exist. At Tuffy, we are committed to being on the leading edge of the automotive aftermarket, now and in the future.
